The following causes are possible. We will inform you about the measures for each.
- Not using the email notification function
- Email address is not registered
- Filtered by mailer reception settings
Not using the email notification function
Check the corresponding items in the following settings and register.
Settings " Others＞ ＞ Option > Request approval setting “Request approval email notification function""
◆ Notify approver of requests and cancellations via emails
"Notify the approver by email of application/cancellation"
◆ Notify requester of approval and rejection via email
"Notify the applicant of approval/rejection by email"
Email address is not set
Follow the steps below to enter the email address for the target person.
◆ When registering the administrator's email address
Settings " Admin＞ ＞ Administrator settings > [Edit] of the target administrator> Basic information " Email address"
◆ When registering employee email addresses
Employee＞ ＞ Employee Settings > [Edit] of Target> Basic Information " Email Address"
Filtered by mailer reception settings
The mailer you are using may have the following settings.
- Rejecting email with URL
- Rejecting emails from other than registered address
- Has been sorted into junk mail
Etc. Please check the mailer's reception settings