If you cannot check the attendance, please check the following.
Adjust the camera angle so that there is no backlight.
In some cases, it may be difficult to authenticate because sunlight or indoor illumination light is reflected in the camera. Adjust the angle of the iPad body.
Please synchronize with the management screen.
After creating an employee on the management screen, it may not be reflected in the time recorder application. Tap the setting button at the bottom right of the time clock app screen, then tap [Preferences]> [Synchronize employee data with your settings] to synchronize.
Please make sure that you have registered for help.
The time recorder app is set up as a time recorder for one particular division. "Help registration" is required to allow employees other than the assigned staff to make time record.