What if I forget my password?

From the viewpoint of security protection, this system is designed not to display the registered password.

 

Table of contents

If you forget your password, follow the procedure below to reset it.

 

 

For Master administrator

There are the following two methods.

 

Reset password yourself

You can reissue the password yourself.

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1. Click "Forgot password?" displayed on the login screen.

 

2. Enter your login ID and email address, and click [Password Reset].

 

3. Your password will be reset, and you will receive a link to the "Change password" by email.

*The link is valid for 24 hours after the email is sent.

 

4. When you access the link, the change password screen is displayed.

 

Enter password in "New Password" and the same password for confirmation, and click the [Change Password] button.

* In the future, you will be able to log in with the newly set password.

 

When you forgot your login ID
If you do not know the login password and the ID of the master administrator, you cannot provide both the ID and login password by phone. Please perform the procedure for reissuing login information here .

 

Reset from another master admin account

If you have created multiple master administrator accounts, you can reset each other's password. The procedure for resetting is the same as "General administrator, employee" described later.

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For general managers and employees

Required permissions

-The general administrator password will be reset by the master administrator.

-The password of an employee is reset by a master administrator or an administrator who has "view/edit" authority for applicable " employee settings" .

 

Operating procedure

1. Log in with an administrator account that has password reset authority.

 

To reset the administrator password , open Settings> Admin> Admin settings .

To reset the employee password , open Settings> Employees> Employee Settings .

 

2. Click [Edit] for the administrator or employee whose password you want to reset.

 

3. In the "Basic information" category, click [Change password] or [Reset password] displayed in "Login password" or "Password" .

 

Example) Employee basic information screen

 

Change Password

This is a method to set a temporary password.

4. Click the [Change Password] button to display the temporary password input screen. Enter a temporary password and click the [Change Password] button.

 

Example) Employee temporary password change screen

*Register the administrator's temporary password using "6 to 35 characters".

 

5. The registration screen will reappear. Click the [Register] button.

 

6. After the change, the relevant person logs in with the newly set temporary password. Enter a temporary password in "Current password" and set this optional password.

 

Example) Employee password change screen

*Register the administrator password as "6 to 35 characters".

 

Password reset

How to reset your password.

4. Click the [Reset Password] button to display the reset confirmation screen. Check the designated email address and click [Reset]. For the recipient's email address, the address registered for the person is displayed, but you can enter any address.

 

Example) Employee password reset screen

*Register the administrator password as "6 to 35 characters".

 

5. Your password will be reset, and you will receive a link to the "Change password" by email.

*The link is valid for 24 hours after the email is sent.

 

6. When you access the link, the password change screen is displayed. Enter password in "New Password" and the same password for confirmation, and click the [Change Password] button.

* In the future, you will be able to log in with the newly set password.

 

Example) Employee password change screen

*Register the administrator password as "6 to 35 characters".

 

Guide for general managers and employees

Documents are readily available  for in-house distribution in case you forget your password.Please fill in the "Attendance manager contact" and "Login URL" in the bold frame in the file.

 

Click here to download

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