Phone support is by appointment only. You can make a reservation from the inquiry form.
table of contents
- Reserve
- Confirm reservation
- Cancel a reservation
- Supplement: When you want to change the reservation date and time (re-booking)
Reserve
1. Access the contact form.
2. Set "Inquiry target" to "Telephone reservation".
3. Enter other items and click [Send].
| item name | explanation |
|---|---|
| subject | Enter a summary of what you would like to ask in Phone Support. |
| Inquiry target | Select "Telephone Reservation". |
| Reservation date | Select the desired reservation date. |
| Reservation time | Select your preferred booking time. * The reservation frame is 30 minutes. |
| Name of person in charge at your company (Kana) | Enter the name of the person in charge at the time of telephone support. Input example: Taro Attendance (Kintai Taro) |
| phone number | Enter the phone number you want to call. |
| Contents of inquiry | Enter the details of what you would like to ask in Phone Support. * By entering as much detail as possible, smooth guidance will be possible during telephone support. |
| Attachment | If you have a file you want to attach, you can upload it (optional). |
4. When the reserved time arrives, the operator will contact you at the designated phone number.
Confirm reservation
You can check your reservation in "My Inquiries" in My Activity.
* The status after booking is usually "Unresolved". If it is displayed on this screen, the reservation is complete.
Cancel a reservation
In "My Inquiries" in My Activity, open the reservation ticket you want to cancel and click [Cancel Reservation].
Canceled tickets will have [Cancelled] added to the subject line.
* Immediately after cancellation, the status remains "Unresolved", but it will be changed to "Resolved" after the reservation date.
Supplement: When you want to change the reservation date and time (re-booking)
If you want to change the reservation date and time, please cancel the reservation and re-book at the new date and time.
* If you comment on the reservation ticket, we will not be able to handle it. Please make a reservation again at the date and time when you can make a reservation.