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What should I do if Pittouch Pro cannot connect to WiFi?

If Pittouch Pro cannot connect to the wireless LAN, it may be due to a malfunction of the wireless LAN module.


Confirmation method

Remove the back cover of Pittouch Pro main unit and check the wireless LAN module.

*The color of the module may vary depending on the time of purchase.


In the following cases, the wireless LAN module may be defective.

  1. Wireless LAN module is not glowing blue
  2. The wireless LAN module glows blue, but the following error message appears.

Press and hold the button on the left side of the terminal to display the administrator menu.


Terminal Settings> Network Settings> Wireless LAN Module Settings> Select from the list or go directly to Settings,


If the following message is displayed, it is possible that the wireless LAN module has failed even if it glows blue.



1. 1. Or 2. If applicable 

Customers need to purchase a new wireless LAN module. Compatible products are as follows.

  • WDC-867DU3S made by ELECOM
  • WDC-300SU2SBK made by ELECOM
  • Planex Communications GW-900D
  • WN-G150UM manufactured by IO DATA DEVICE INC.
  • WNPU1167M manufactured by IO Data Device, Inc.
  • EX-WNPU1167M manufactured by IO DATA DEVICE INC.


For terminals within the warranty period (one year from purchase), please contact us using the inquiry form.


1. 1. Or 2. If neither of the above applies

There may be a problem with your network connection. Please check the network settings again. If you still cannot find a solution, please contact us using the inquiry form.

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